U.S. flights · DOT refund rule
Beanhand explains the U.S. Department of Transportation’s automatic refund rule for scheduled flights to, from, or within the United States, and gives you a free refund-request letter. You read it, edit it, and send it yourself.
14 CFR Part 260 is about refunds when a flight is cancelled or significantly changed, when a checked bag is lost or significantly delayed, and when you paid a fee for an optional service that was not provided. The details, the hour thresholds, and the official links are on the rules page.
The letter tool runs in your browser. Nothing you type is sent to Beanhand. There is no account and no payment. Copy the text, download a .txt file, or print it to PDF and send it to the airline or ticket agent yourself.
A published flight that the airline did not operate can trigger a refund if you do not take a substitute or a voucher.
Part 260 lists specific changes, including multi-hour shifts, a different airport, extra connections, and a downgrade.
A bag-fee refund has its own clock and usually depends on a mishandled baggage report.
Seat fees, Wi-Fi, and similar optional charges have a separate refund section when the service is not provided.
If the airline already said no. The next steps page links to DOT’s official complaint page and explains, in general terms, how a credit-card dispute is different from a DOT complaint. Beanhand does not file either one.